Parlette support

Got a question or a problem? Write to support@parlette.app. A real person will reply.

How do I cancel my subscription?

Plus and Pro are sold by Apple and Google, so you cancel them in the store. In the app, tap Profile → Manage and the subscriptions page opens.

On iPhone or iPad: Settings → your name → Subscriptions → Parlette → Cancel Subscription.
On Android: the Google Play app → your profile picture → Payments & subscriptions → Subscriptions → Parlette → Cancel subscription.

If you're on the free trial of an annual plan, cancel before the 7 days are up. Otherwise you'll be charged for the whole year.

How do I delete my account?

In the app, tap Profile → Delete account. If you no longer have the app, follow the steps on the Account deletion page.

Deleting your account doesn't cancel your subscription. Cancel it in the store first, as explained above.

What does the AI do in Parlette?

It translates the words you tap, replies to you in chat and on calls, and corrects your mistakes. You can read how it works and what data it uses in the AI notice.

How long does the email code last?

10 minutes. If it expires, enter your email again and we'll send you a new one. Don't share it with anyone. We will never ask you for it.

How do I report an AI reply?

Press and hold the reply, in chat or in the call transcript, and choose a reason. For the last reply you can also open the conversation's … menu and tap Report.