Deleting your Parlette account
Version 1.2 of 20 October 2026
We send you previous versions on request: write to support@parlette.app.
Parlette is Univapp Srl's app for learning languages. You can delete your account whenever you like. It's free and you don't have to tell us why. On this page you'll find how to do it, what we delete and what remains, with the time frames.
Do you have a subscription? On the App Store, deleting your account doesn't cancel your subscription: cancel it in the store first, otherwise you'll still pay for it. On Google Play, when you delete your account, we cancel the renewal ourselves. If we can't, the app tells you. The steps are further down, in "How to cancel your subscription".
From the app
This is the quickest way.
- Open Parlette.
- Tap the circle with your initial, at the top right. Your Profile opens.
- At the bottom of the page, tap Delete account.
- If you have an App Store subscription that renews, the app reminds you that it has to be cancelled separately and takes you to Apple's subscriptions page.
- If you subscribed less than 14 days ago, the app asks you: "Do you also want to withdraw from the contract?". Deleting your account is not a withdrawal. If you want to withdraw, answer yes.
- Confirm with Delete.
At the end you see "Account deleted". We immediately delete the account and the data listed in "What we delete". We don't make automatic backups of the database: the technical logs follow the time frames given in "What remains". Deletion is permanent. If you come back one day, you'll find a new, empty account.
Maybe you didn't cancel your subscription and you come back with the same Apple ID or the same Google account. In that case try Restore purchases, at the bottom of the plans screen. If your plan doesn't come back, write to us at support@parlette.app.
Afterwards you can uninstall the app. Some information stays only on your phone, for example the light or dark theme and your native language. Until you next sign in, your account code also stays in the memory of RevenueCat, the service that tells us which plan you have. All of this disappears when you uninstall the app.
Without the app, by email
You no longer have the app or can't sign in? Write to support@parlette.app. If you still have your phone, you can also reinstall Parlette, sign in and follow the steps above.
In your email:
- write from your Parlette account address;
- in the subject, put "Delete my account";
- tell us how you used to sign in: with Apple, with Google or with your email and the code.
Before deleting, we write to your account address and ask you to confirm. That way we're sure the account is yours. If you no longer have access to that email, we ask you only for the information needed to establish that the account is yours.
Maybe you signed in with Apple and had chosen "Hide My Email". Then your account has an address ending in @privaterelay.appleid.com. You'll find it in your iPhone settings, by tapping your name, among the apps that use "Sign in with Apple". Write to us from any address of yours and tell us the Apple one. Our confirmation request goes to that address and Apple forwards it to your real email.
After you confirm, we delete the account as soon as possible. In any case we do it within one month of when you wrote to us. When we've finished, we tell you from support@parlette.app.
What we delete
When you delete your account we delete:
- the account: email, name, the link with Apple or Google and the way you signed in;
- the profile: native language, languages you study, levels, chosen voices and the choices from the first-launch questionnaire (for example goal, interests and AI style);
- your studies: the "I know this" ticks, grammar progress and level test results;
- saved words, with their translations and "to review" marks;
- the Challenge: your player name, league results and points;
- the plan counters: messages, call minutes, Listen and write sentences and the trial call;
- the date on which you confirmed your age, accepted the Terms and gave permission for the AI;
- the open sessions on your phones;
- your subscription data in our systems and at RevenueCat, including the country RevenueCat works out from your IP address. If you have a subscription on Google Play, we first cancel its renewal. If we can't, the app asks you to cancel it yourself, and the data at RevenueCat stays until we have cancelled the renewal;
- your account code in the technical log of the notifications RevenueCat sends us. We remove it immediately.
On your phone we delete:
- the copy of your account, including recent conversations;
- the pronunciation audio of your words and that of the app's sentences;
- the daily streak and scheduled notifications;
- the random usage stats code. The app creates a new one, which doesn't lead to you.
If you signed in with Apple, we also disconnect Parlette from your Apple ID. If you signed in with Google and delete your account from the app, we also remove Parlette's access to your Google account. Otherwise you can do it yourself at myaccount.google.com/connections.
We never save your voice, so there's no audio of yours to delete on our side. We delete the transcripts at ElevenLabs after each use. Challenge game data is deleted within one day in any case. If you don't delete your account, we keep league results and points for 3 months.
We don't delete content that is the same for everyone, such as flashcard example sentences, dictionary words and Challenge words. They contain no data of yours.
What remains, and for how long
Some data remains for a limited period, with us or with the services we use.
| What | How long | Why |
|---|---|---|
| Backups of our database | We don't make any | Nothing to delete |
| The texts the app sends to Anthropic's AI (Claude), in the USA: your messages, transcripts, the words you save by voice, those you look up that the dictionary doesn't have yet, level test answers and your profile line | Anthropic deletes them by itself within 30 days. If its safety checks flag content as contrary to its policies, it keeps it for up to 2 years. It keeps the scores of those checks for up to 7 years | These time frames are set by Anthropic, and deleting your account doesn't shorten them. We don't send Anthropic your name, your email or your account identifier. To Anthropic and ElevenLabs we send only a code derived from your account, different from its identifier, which is used to detect abuse. After the account is deleted it no longer leads to you |
| Voice and transcripts at ElevenLabs, in the United States, the EU or Singapore | The audio of conversations is not recorded. We delete transcripts after each use: in real-time conversations when the conversation ends, in other cases as soon as they arrive. We delete the AI's voice straight after it's created. ElevenLabs may keep technical and security logs for a limited period, and doesn't publish a fixed term | ElevenLabs transcribes what you say and gives the AI its voice. In real-time conversations the replies are written by Claude, which ElevenLabs uses through its providers Anthropic or Google Cloud (Vertex AI). For operational data, such as the IP address in real-time conversations, ElevenLabs is an independent controller |
| Reports made with "Report": the reported message and the 2 messages before it | 12 months from the report, then they delete themselves. We remove your account code, but what you wrote may remain in the messages. You can ask us to delete them sooner: tell us the text you wrote, so we can find them | They're used to check the AI's replies and improve the filters, as Google Play requires |
| Technical logs: IP address, device type, date and time of sign-ins | 1 hour for sign-ins, 1 day for the other logs | They protect the service from unauthorised access and help us find bugs |
| Technical log of RevenueCat notifications | It stays without your account code, which we remove immediately | It's used to avoid reading the same notification twice |
| Usage stats already sent to PostHog, in the EU, if you had said yes | 12 months, then they're deleted | The usage stats code isn't linked to your account, so we can't find your data to delete it. We look at it only as overall numbers |
| Log of the emails we sent you, code included, at Resend, the service that sends them | 30 days | It's used to deliver the code and check that it arrives |
| Emails you wrote to support | 24 months from the last message, or less if you ask us to delete them. They're kept in a Parlette inbox at Zoho Mail, in the EU | They're needed for support, if you write to us again |
| Requests about your rights and proof of deletion: the date and a code that no longer leads to you. If you asked by email, also your email and our reply | 5 years | They prove that we did what you asked |
| Sales reports that Apple and Google send to Univapp | 10 years for payment statements and invoices. We keep reports per individual order only if they're needed for accounting | For accounting we keep the stores' sales reports (art. 2220 of the Italian Civil Code). For each purchase they may show the order number, date, product, price, country, phone model and the discount code used, but not your name or your email |
Apple and Google keep your Apple ID or Google account data and your purchase history, under their own rules. They are the ones who sell you the subscription and they decide how to use this data, as independent controllers. To find out what they keep, read the privacy policies of Apple and Google.
We keep something longer only in two cases, and only the data that's needed (art. 17, paragraph 3, of the GDPR):
- if a law requires us to keep it, for the time the law sets;
- if there's an open dispute between us, until it's closed.
In these cases we tell you what we're keeping and why.
How to cancel your subscription
Parlette subscriptions are sold and charged by Apple and Google. On the App Store you must cancel yourself: deleting your account doesn't stop payments, and if you don't cancel, you'll still pay at renewal. It's best to cancel before deleting your account, but you can also do it afterwards. On Google Play, when you delete your account, we cancel the renewal ourselves. If we can't, the app tells you and takes you to your Google Play subscriptions.
On iPhone or iPad
- Open Settings and tap your name.
- Tap Subscriptions, then Parlette.
- Tap Cancel Subscription.
You can also open apps.apple.com/account/subscriptions. Cancel at least 24 hours before renewal. If you do it later, Apple may already charge you for the next period.
On Android
- Open the Google Play app.
- Tap your profile picture at the top right, then Payments & subscriptions > Subscriptions.
- Choose Parlette and tap Cancel subscription.
You can also open play.google.com/store/account/subscriptions.
If you started the 7-day free trial of an annual plan, cancel before it ends. If you don't cancel, you'll be charged for the whole year. On iPhone and iPad, do it at least 24 hours before the trial ends.
Deleting your account doesn't trigger a refund. Refunds are made by Apple and Google. If you want to withdraw, meaning change your mind within 14 days of subscribing, even if you were on a trial, do it from Profile > Subscription > Withdraw from contract here, before deleting your account. On the App Store this button then takes you to Apple's procedure. After deletion you can withdraw with the form at the end of the Terms (section 7.8). All the rights the law gives you still apply.
Deleting only some data
To delete a word, go to the Words tab and swipe on the word. We don't save the text of conversations. You can turn off usage stats in Profile > Usage stats. Want to remove other data? Write to support@parlette.app and tell us what.
Before deleting your account you can ask us for a copy of your data, for example saved words and progress. Write to support@parlette.app and we'll send it to you within one month. You'll receive a JSON file, a common format that other programs can open too. After deletion the data no longer exists, so we can't send it to you.
When we delete the account
If you don't use Parlette at all for 24 months, we delete the account ourselves. We notify you by email 30 days in advance: if you want to keep it, just open the app. We don't do this if you have an active subscription.
We also delete the account if we find out that the person using it is under 18, the minimum age for using Parlette. The other cases are in section 15.2 of the Terms.
Who processes your data
The data controller is Univapp Srl: the company that decides how your data is used.
- Office: Via Orfeo Mazzitelli 140, 70124 Bari (Italy)
- VAT number: 09131160724
- REA: BA-673911
- PEC (certified email): univappsrl@pec.it
- Email: support@parlette.app
Everything about how we use your data is in the Privacy Policy.
If you think we haven't respected your rights, you can lodge a complaint with the Garante per la protezione dei dati personali, the Italian data protection authority (garanteprivacy.it). You can also contact the data protection authority of the European country where you live or work, or go to court.