Parlette Terms and Conditions of Use

Version 1.2 of 20 October 2026

We send you previous versions on request: write to support@parlette.app.

In short

• Parlette is an app by Univapp Srl for learning English, French, German, Italian and Spanish, from level A1 to B2.
• You must be at least 18 to use it.
• Your account is personal and you can have only one.
• The Free plan is free. Plus and Pro are subscriptions that you buy and pay for on the App Store or Google Play.
• The annual subscription renews automatically every year. The monthly one has no end date: you pay for it month by month. You can cancel either whenever you like from the store settings. On the App Store you must cancel at least 24 hours before renewal.
• Annual Plus and Pro come with a 7-day free trial, with at most 10 minutes of real-time calls, or 30 turn-based. If you don't cancel before the trial ends, you pay for the year.
• Parlette uses artificial intelligence (AI) and always tells you so. The AI can make mistakes.
• On the App Store, deleting your account or withdrawing does not cancel your subscription: cancel it in the store first. On Google Play, if you delete your account or withdraw with Parlette's command, we cancel the renewal ourselves.
• As a consumer you have all the rights the law gives you, including withdrawal within 14 days. The "Withdraw from the contract here" button is in Profile → Subscription.

This summary is here to help you find your way. The details are in the full text below.

1. Who we are and how to contact us

Parlette, meaning the app and the website parlette.app, is provided by Univapp Srl. On the App Store and Google Play the developer is shown as "Univapp Srl".

You can write to support@parlette.app with questions, problems, complaints, reports and requests about your data. A person will reply. The same address is the point of contact for users and authorities required by the EU Digital Services Act (Reg. (EU) 2022/2065, "DSA", arts. 11 and 12). You can write to us in Italian, English, French, German or Spanish. We reply from support@parlette.app.

In these Terms, "we" means Univapp Srl and "you" means the person using Parlette.

2. What these Terms are

These Terms are the contract between you and Univapp Srl for the use of the Parlette app and the website parlette.app.

Together with these Terms, the following also apply:

• the Privacy Policy (parlette.app/en/privacy), which explains what data we use and why;
• the AI Notice (https://parlette.app/en/informativa-ai), which explains where and how Parlette uses artificial intelligence;
• for purchases, the terms of the store where you buy: the Apple Media Services Terms and Conditions for the App Store and the Google Play Terms of Service.

You accept these Terms when you tap "Continue" on the year of birth screen, before you use the AI for the first time. Below the button there are links to the Terms and the Privacy Policy. We also remind you of them on the sign-in screen. We keep a record of the version you accepted and when you accepted it. If you don't agree, don't use Parlette.

The version in force is always at parlette.app/en/termini, and you can save or print it. We send you previous versions on request: write to support@parlette.app.

The contract for the Free plan lasts as long as you have your account. The annual subscription lasts one year and renews automatically. The monthly subscription is an open-ended contract: you pay for it month by month and can cancel whenever you like, and the cancellation takes effect at the end of the month you have already paid for. The details are in section 7.

3. Who can use Parlette

You must be at least 18 to use Parlette. This also applies to the Challenge, including people who join with the QR code.

Before the first-launch Try it, meaning before you use the AI for the first time, we ask for your year of birth. We don't save the year. By tapping "Continue" you declare that you are at least 18. If you are under 18, Parlette stops. The phone remembers only the date of the block: for 30 days you can't try again, even if you close the app, and support can't unblock you.

If we find out that an account belongs to someone under 18, we delete it with all its data, as explained in the Privacy Policy, and we write to the account email.

4. Your account

Your account is used to save your words and progress. You sign in without a password, in three ways:

• with Apple ("Sign in with Apple"), including if you choose "Hide My Email";
• with Google;
• with your email and a 6-digit code that we send you each time you sign in.

These rules apply:

• Your account is personal and you can have only one. Don't share it and don't create others to get more trials, more free messages or more points in the Challenge.
• Protect access to your Apple or Google account, your email inbox and your phone. The email code is valid for 10 minutes and must not be given to anyone. We will never ask you for it.
• If you think someone is using your account, write to us straight away.
• You are responsible for what happens with your account, except where it is due to our mistake or to access you could not have prevented.

We write to your account email. If you chose "Hide My Email", we write to the address Apple gives us, and Apple forwards it to you.

If you don't sign in to Parlette for 24 months, we send you an email. If you don't come back within the next 30 days, we delete the account. We don't do this while you have an active subscription.

5. What Parlette does

Parlette helps you learn one or more languages from English, French, German, Italian and Spanish, from level A1 to B2. Explanations, translations and menus are in your native language, which is one of these five. You can study the other four.

With Parlette you can:

• follow the grammar study plan, divided by level (A1, A2, B1, B2), and mark the rules you know with "I know this";
• take the level test, if you want;
• tap a word in the language you are studying to see two translations, hear it and save it;
• download the dictionary for a language, from the icon in Study, and look up words on your phone;
• save a word by saying it out loud, from the widget, the app's microphone or the app icon;
• review your saved words with flashcards, or by voice with the AI ("My words");
• listen to sentences in the language you are studying and write them down (Listen and write);
• talk with the AI in writing, with voice notes or by voice, in real time or turn-based, on a topic you choose (vocabulary building) or on a rule you have just studied ("Practice");
• play the Challenge, on your own against the clock, with your friends or with other players online (section 9);
• choose from three voices for each language.

In Speak you'll find the last 3 conversations for each language: your phone remembers their topic and the AI's last sentence.

What Parlette does not do:

• Levels A1 to B2 follow the Common European Framework of Reference for Languages (CEFR). Parlette is not a certification body and does not issue certificates or diplomas.
• You choose your level, and "I know this" is a tick you add yourself. Parlette does not hold official exams and does not give you grades, apart from the score of the optional level test.
• The level test is optional and is for practice. The writing and speaking score is given automatically by an AI system, and it can be wrong. It is not an exam and not a certification. If you pass it, your level goes up and the grammar for that level is marked as done. You can take one test every 14 days per language, and the test never blocks your studies.
• Parlette does not promise that you will reach a certain level in a certain time. That also depends on how much you study.
• Parlette is for personal use. It must not be used to assess students or candidates, to decide on admissions or to certify a level.

To keep conversations close to a real dialogue, each of your messages has at most 30 words, written or spoken. In voice notes, recording stops by itself. In a call, if you go over 30 words, the AI politely interrupts you. The AI replies with one or two short sentences.

You need an internet connection to use Parlette. Parlette works on iPhone with iOS 16.4 or later and on Android 7 or later. The Challenge by voice works with iOS 26 or Android 13 and later: on other phones you type your answers.

6. Plans and limits

There are three plans: Free, Plus and Pro. They differ only in quantities. Word pop-ups, voices, widgets, flashcards and the Challenge are in every plan.

How to read the limits:

• "A day" means from midnight to midnight, UTC: in Italy the count restarts at 1 a.m., or 2 a.m. during summer time. Both written messages and voice notes count as messages.
• "A month" means a calendar month, from the 1st to the last day of the month, UTC: the count restarts on the 1st at 00:00 UTC, which is 1 a.m. in Italy, or 2 a.m. during summer time. In the month when the trial becomes paid, the minutes start from the day of the first payment. With the annual plan too, minutes are counted per month, and the ones you don't use do not carry over to the next month.
• The minutes apply to every voice conversation with the AI: the call, vocabulary building by voice, "Practice" by voice and review by voice ("My words"). On the conversation screen you choose "Real time" or "Turn-based": in turn-based mode you speak and then the AI replies, as with voice notes. One minute in real time counts as 3 turn-based minutes, and in the same month you can use both modes. Each turn counts as at least 20 seconds. A call lasts at most 10 minutes, in both modes.
• Plus and Pro also have monthly caps, which add to the daily ones: both apply. Each month we count chat messages (voice notes included), characters read aloud and voice clips the app recognises: 250, 6,000 and 200 with Plus, 500, 12,000 and 400 with Pro. If you subscribe partway through a month, or start the free trial, the count starts from that day. The free trial and the paid plan have separate counts. When you reach a cap, the app tells you when it will be available again.
• To prevent abuse there are also daily limits that people who study normally don't reach: 300 words looked up in the dictionary, in all plans (words someone has already looked up and words you find in the dictionary downloaded to your phone don't count); 30 words or messages spoken aloud on Free, 100 on Plus and Pro. When you reach them we tell you, and they restart the next day. If in one day you listen to a very large number of new sentences (over 1,000 characters on Free, 5,000 on Plus and Pro), for the rest of the day pronunciation switches to your phone's voice.
• With Plus and Pro the monthly caps also apply, and whichever you reach first counts. Above the character cap, pronunciation switches to your phone's voice until the 1st of the following month, and above the recognised-voice cap you type instead of speaking. Turns in voice conversations don't count towards these limits: they use only your plan's minutes.
• In Listen and write, a sentence counts when its round starts. If you close early, the sentences you didn't reach become available again, and "Do it again" doesn't count. During the free trial, the limit of the plan you chose applies.
• When you reach a limit, the app tells you and shows you the plans.
• On Free you study one language, at one level: this covers the grammar plan, conversations, stories and Listen and write. The Challenge stays open at every level. You can add the other languages, but for those you only have the dictionary and saved words. If you delete the language you started with, you can choose another one to study.
• The level open on Free is the one you chose for that language at first launch. It changes only with the level test: if you pass it, that level is marked as completed and closes, and the next one opens. At B2 nothing changes.
• If you move to Free, or if you chose several languages at first launch and then stay on Free, we don't delete anything: languages, progress and words remain yours. What you were studying beyond the Free plan is locked: the other languages keep the dictionary and saved words, and the other grammar levels close. If you have 1,000 words or more, you can't save new ones until you go below 1,000.

After you sign in, we show you the plans. If you don't want to subscribe, tap "Continue for free". Free costs nothing and has no ads. Your data is used only to let you use Parlette, as the Privacy Policy explains.

7. Plus and Pro subscriptions

7.1 Who sells and how you pay

Plus and Pro can only be bought inside the app, through Apple's or Google's purchase system. We don't sell subscriptions on the website or in any other way.

On iPhone and iPad, Apple sells; on Android, Google sells. The seller is the Apple or Google company named in the store terms for your country. In the European Union these are Apple Distribution International Ltd and Google Commerce Limited, both in Ireland.

The store collects payment with the payment method of your Apple or Google account, applies VAT or other taxes and sends you the receipt. Payment, receipts, refunds and cancellations follow the store's rules. The Parlette service, on the other hand, is provided by us, and we are responsible for it. For the service, on both stores, the trader you have the contract with is us. We don't see or keep your card or bank account details. After the purchase we send you an email with these Terms and the withdrawal form.

7.2 Prices

These are the prices for Italy and the other euro countries, VAT included. In other countries the store shows the price in the local currency. The price that applies is always the one the store shows you before you confirm the purchase.

The annual plan costs less than twelve months of the monthly plan.

On the Plans screen, below the annual price, you'll also see what it works out to per month and per day. This is for comparison only. With the annual plan you pay the full amount in one go, at the start of each subscription year (after the trial, if you started one).

7.3 Duration and automatic renewal

The annual subscription lasts one year. When it expires it renews automatically for another year, until you cancel it.

The monthly subscription is an open-ended contract. You pay for it month by month and you can cancel whenever you like. The cancellation takes effect at the end of the month you have already paid for.

The store charges the price at the start of each new year or month. On the App Store the charge may come as early as 24 hours before.

7.4 7-day free trial

• The trial is available only on annual Plus and Pro. The store checks whether you are eligible: there is one trial per Apple or Google account, across Plus and Pro together. If you use a discount code, there is no trial (section 7.11).
• During the trial you pay nothing and you have the plan you chose, with one limit: over the whole 7 days you can use at most 10 minutes of real-time calls with the AI, or 30 turn-based. The limit applies to your Parlette account: if you start another trial, even on the other store, the minutes don't restart.
• When the subscription becomes paid, the minutes and caps of the plan apply (section 6). They restart from zero on the day of the first payment: the trial and the paid plan have separate counts.
• Before you confirm, the Plans screen and the store show you how long the trial lasts and how much you will pay when it ends.
• If you don't cancel, at the end of the 7 days the trial becomes a paid annual subscription and the store charges the price for the year.
• To avoid paying, cancel during the trial from the store's subscription settings (section 7.5). On the App Store you must do this at least 24 hours before the trial ends.
• If you cancel in time you pay nothing, and Plus or Pro stays active until the end of the trial. Then you go back to Free.

7.5 How to cancel

You can cancel whenever you like, at no cost:

• in Parlette: Profile → Subscription → Manage, which opens the store's subscriptions page;
• on iPhone or iPad: Settings → [your name] → Subscriptions, or apps.apple.com/account/subscriptions;
• on Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions, or play.google.com/store/account/subscriptions.

Cancel in the store where you bought, even if you now use Parlette on another phone.

Cancelling stops the next renewal. The plan stays active until the end of the period you have already paid for, then you go back to Free. There is no automatic refund for a period that has already started. The cases provided for by law (sections 7.6, 7.8, 13.3, 13.4, 13.5 and 15.3) and those provided for by the store's rules still apply.

Deleting the app from your phone does not cancel the subscription. Deleting your account or withdrawing with Parlette's command cancels it only on Google Play (sections 7.8 and 15.1).

7.6 Notice before annual renewal

At least 30 days before the annual subscription renews, we write to your account email. We tell you the renewal date, the price and the deadline for cancelling (art. 65-bis of the Italian Consumer Code). The store may also send you its own notice, under its own rules.

If you don't receive a notice at least 30 days before, you can withdraw at no cost until the following expiry date (art. 65-bis of the Consumer Code), and you are entitled to a refund of the part you paid for and did not use (section 7.9).

The monthly subscription is an open-ended contract, which you can cancel whenever you like (section 7.3).

7.7 Price changes

We may change the price of Plus or Pro for a valid reason. For example, if the costs of the services we use change (such as AI and voice), or taxes or store rules change, or if we add important features.

• The new price applies only from the next renewal. The price of the period you have already paid for does not change.
• We, or the store, will notify you at least 30 days in advance. If the store's rules require it, the store asks you to accept the new price. If you don't accept it, the subscription does not renew.
• If you're not happy with the new price, you can cancel before renewal at no cost.

7.8 Right of withdrawal (14 days)

If you are a consumer, you can withdraw from the subscription within 14 days, without giving any reason and without penalties (arts. 52 and following of the Consumer Code).

• The 14 days start from the day you conclude the contract, meaning when you start the subscription or the free trial. You can withdraw only once: the period does not restart when the trial becomes paid or at each renewal.
• The quickest way is the "Withdraw from the contract here" button in Profile → Subscription. You fill in the form (name, contract and the email address where you want the confirmation), tap "Confirm withdrawal" and receive the receipt by email, with the content of the request, the date and the time. A copy also goes to support@parlette.app. The button then takes you to the store's procedure, as the store collects payments and makes refunds. You can also use the store's procedure directly:
  • App Store: in your Apple account's Purchase History (also from reportaproblem.apple.com), choose the subscription and ask to withdraw; you can also write to Apple at rightofwithdrawal@apple.com.
  • Google Play: in the Google Play app open Payments & subscriptions → Subscriptions, choose Parlette and ask for a refund. The Parlette command opens the Google Play subscription centre.
• You can also write to us at support@parlette.app saying that you want to withdraw. On Google Play we refund you ourselves, from the Play Console. On the App Store we explain how to ask Apple for the refund.
• On the App Store, withdrawing or deleting your account does not stop payments: cancel the subscription from your Apple account (Settings → [your name] → Subscriptions), before you withdraw or at the same time. On Google Play, when you withdraw with Parlette's command or delete your account, we cancel the renewal ourselves (section 15.1). If the cancellation fails, the app tells you and takes you to your Google Play subscriptions, where you can cancel by hand.
• You can also use the form at the end of these Terms.
• If you withdraw, everything you paid is refunded within 14 days. You don't pay for the free trial days.

Deleting your account does not count as withdrawal (section 15.1).

7.9 Refunds

Refunds go through the store where you bought.

• App Store: refunds are made by Apple, and you request them at reportaproblem.apple.com. In the cases in sections 7.6, 7.8, 13.3, 13.4, 13.5 and 15.3 we help you request it.
• Google Play: in the first 48 hours you can ask Google for a refund. After that, write to us at support@parlette.app: we refund you ourselves from the Play Console, in full if you withdraw within 14 days of subscribing, and for the unused part in the cases in sections 7.6, 13.3, 13.4, 13.5 and 15.3. In other cases we don't refund a period that has already started.

All the rights the law gives you still apply: withdrawal (7.8), missing renewal notice (7.6), legal guarantee (13.3), changes that make the service worse (13.4), Parlette closing down (13.5) and closure of your account through no fault of yours (15.3).

When the store refunds a subscription, Plus or Pro stops and you go back to Free.

7.10 Multiple devices and changing plan

• The subscription is linked to your Parlette account. If you sign in with the same account on another phone, even one with a different operating system, you'll find the same plan. To manage or cancel it, always use the store where you bought it.
• If you bought a subscription on both stores, you pay for both. Cancel the one you don't need.
• "Restore purchases", on the Plans screen, recovers a subscription already bought with the same Apple or Google account. If you use it while signed in with a different Parlette account, the subscription moves to that account.
• You change plan (for example from Plus to Pro, or from monthly to annual) from the store's subscriptions page. The store decides when the new plan starts and how it calculates the difference.
• Apple's Family Sharing is not enabled: the subscription applies only to your account.

7.11 Discount codes

If you have received a discount code, you enter it in the store (Apple or Google) when you start the subscription. The code is valid only for the annual Plus and Pro plans and lowers the price of the first year by at least 10%. It is valid only for people who have never had a subscription and cannot be combined with the 7-day free trial: if you use the code, you don't get the trial. The code may have an expiry date, shown together with the code. On the App Store the discount may be slightly higher, because Apple uses its own price points: the store shows you the exact price before you confirm. From the renewal you pay the full price for the year (section 7.2). The code is not valid on monthly plans, cannot be combined with other offers and cannot be resold or exchanged for cash. The person who gave you the code may receive a payment from us when you use it; the price you pay does not change. Withdrawal (section 7.8) applies as always: you get back what you paid.

8. Artificial intelligence

8.1 Where the AI is

Parlette uses artificial intelligence for:

• conversations: chat, voice notes, voice conversations in real time or turn-based, vocabulary building, "Practice" and review by voice;
• corrections and translations, including those in pop-ups;
• understanding which word you said when you save it;
• writing the example sentences on flashcards and the list of words for the Challenge;
• scoring writing and speaking in the level test;
• the voices that read words, sentences and replies.

Univapp built the system and is responsible for it. Under the EU AI Act (Reg. (EU) 2024/1689) it is the "provider". The models belong to other companies: Claude, by Anthropic, for text, and ElevenLabs for voice and transcription. In real-time voice conversations, Claude is reached through ElevenLabs, which uses it via Google Cloud (Vertex AI) or Anthropic. What data they receive, where they process it and how long they keep it is explained in the Privacy Policy and the AI Notice.

8.2 You always know when the AI is there

• In conversations, in Save word and in the Challenge there is the "AI" label.
• At the start of every call, the AI says it is an AI, in the language you are studying: in English, "Hi, I'm Parlette's AI."
• Parlette's voices are synthetic. In "Languages and voices", below the voices, it says "Synthetic voices, created with AI."
• Audio created by the AI carries a mark that computers can read: in the file's metadata. Written replies are short sentences and have no technical mark: you can tell them by the "AI" label.

8.3 Permission for the AI

The first time you use the AI, Parlette tells you that, to understand and answer you, it sends what you say and write to AI providers, including outside the EU, and asks you to tap "I agree". Closing the screen or going back does not count as "I agree". Without this permission the AI features are not turned on. You can also tap "Not now": grammar, saved words, flashcards and the Challenge remain, the AI features don't. The names of the providers are in section 8.1 and in the AI Notice.

In Profile you can turn the AI off and on again whenever you like, with "Use AI". This is a choice about how you use Parlette. With the AI off, the AI features stop. Turning off the AI does not cancel your subscription: if you no longer want to pay, cancel in the store (section 7.5).

8.4 The AI can make mistakes

The AI is there for practice and can make mistakes:

• it may get a translation or a correction wrong, or miss one of your mistakes;
• it may misunderstand a word you say out loud, especially if it's short or similar in several languages. That's why there is "Change" next to "Saved to...";
• it may give a wrong score in the level test;
• it may say things that are inaccurate or inappropriate.

Nobody checks the replies one by one before they reach you. Check important things against reliable sources. The AI is not a certified teacher and does not give medical, legal, psychological or financial advice: for important decisions, talk to a professional. Don't use it in emergencies. If you are in danger, call the emergency number (112 in Europe).

Don't write or say sensitive data to the AI, yours or other people's, such as health, passwords, bank details or addresses. You don't need them to learn a language.

You can use the AI's replies for studying. Other people may receive the same or similar replies.

These warnings do not remove or reduce the legal guarantee (section 13.3) or our liability (section 14).

8.5 Safeguards and "Report"

• On every AI reply, and in call transcripts, you'll find "Report". It's also on flashcard example sentences and on pop-up translations: press and hold them. Use it if a reply or sentence is offensive, inappropriate or very wrong. You don't have to leave the app.
• Reports are read by a person at Univapp and are used to improve the AI's instructions and filters. What we keep and for how long is explained in the Privacy Policy.
• The AI has precise instructions: it talks only about the language you are studying, does not ask for personal data (name, age, address, school, health), avoids unsuitable content and treats what you write as an exercise, not as orders. The providers automatically block prohibited requests and replies.

Don't try to get around these safeguards (section 10).

9. The Challenge

The Challenge is a timed game: whoever translates the most words in the chosen time (1, 2, 3 or 5 minutes) wins. On top of levels A1 to B2 there is level B2+, with rarer words. You never play against the AI.

The Challenge has three modes:

• Solo: you practise alone against the clock, without leaderboard points. The result and your best score stay on your phone.
• Friend: you play with your friends, from 2 to 8 people, each on their own phone.
• Random: the server matches you with a player who is studying the same language at the same level. Opponents are always people. If no one is found within 25 seconds, you can practise alone, without points.

Friend mode:

• The player who sets up the game shows a QR code and the others scan it with Parlette or with their phone's camera. You can also send the code with "Invite", in a message with a link and the code. To play you need the app and a Parlette account. Anyone who opens the code without having the app is sent to the store.
• The QR code contains only a link with a game code, which expires after 10 minutes. Show the code only to the people you want to play with.
• The other players see your Profile name, your points and when you leave the game. Your Profile name is your first name, taken from Apple or Google or typed by you. You can change it in your Profile.
• With the X you leave the game and the others carry on. Only the player who set up the game can start a "Rematch".

Random mode and leagues:

• Each week the points from your Random games go into your league's leaderboard: a group of at most 30 players, with the Bronze, Silver and Gold tiers. At the end of the week the top players move up a tier and the bottom ones move down. In Gold, the top 3 become Champions of the week. The exact rules are in "How it works", on the league page.
• If you leave a Random game before it ends, you get no points.
• For Random and the leagues you use a player name, which is a made-up name. The app suggests one, and you can change it. Other players see only your player name and your points: in your group's leaderboard, up to 30 people, and, if you reach the top 100 of the league, in the Top 100, which all players in the league can see. They never see your email, your account or your real name.
• When a league has few players, the leaderboard also shows players simulated by Parlette, called "Parlette team". Next to their name there is always the label "simulated". They are not people. They don't count for moving up or down a tier or for becoming Champion, and they disappear as real players arrive.
• Leaderboards and results are kept for 3 months. Points, tiers and leaderboards have no cash value, give no prizes and cannot be exchanged.

In all modes:

• There is no chat in the Challenge: only words and answers pass between players during a game.
• The point goes to the first player who says or types the right word. Answers are checked by the app and our server with fixed rules: capital letters, accents and articles don't matter, and one typo is accepted in words of 5 letters or more. In Voice mode your phone sends an answer only if it heard it loudly, meaning said by you. Some mistakes can happen.
• In Voice mode the microphone stays on for the whole game and can also hear people near you. Let the people around you know. Speech is recognised on your phone and Parlette does not send the audio. If your phone can't recognise words in the language of the game, you type your answers and the others carry on by voice.
• The camera is used only to read the QR code. We don't save or send images.

Play fair. You may not use programs or other people to answer for you, create several accounts to climb the leaderboard, agree with others to rig the results or exploit bugs in the game. If we find cheating we may remove points, exclude you from the leagues or, in serious or repeated cases, suspend your account (section 11).

Names, both your Profile name and your player name, must be respectful. Don't use offensive or vulgar names, names that imitate other people or names containing personal data such as phone numbers or addresses. Don't use your real name as your player name. In the leaderboard you can report a name that seems offensive to you: press and hold the name and tap "Report". If 3 people report a name, other players no longer see it: in its place "Player" appears with a number, until the person who chose it picks another one. If a name breaks these rules we may change or remove it. In serious cases we may exclude you from the Challenge (section 11).

10. Rules of use

Use Parlette to learn languages, fairly and respectfully. You may not:

• use Parlette for illegal activities, or to create or spread content that is illegal, violent, hateful, sexually explicit or involves minors, or content that harasses or threatens anyone;
• try to make the AI say harmful things or get around its instructions and filters;
• let anyone under 18 use Parlette;
• share or sell your account, or create several accounts to get more trials, more free messages or more points in the Challenge;
• cheat in the Challenge or rig its leaderboards;
• use Parlette with automated programs (bots, scripts, automated content scraping) or overload the service;
• copy, decompile or modify the app, except where the law allows it;
• resell access to Parlette or use it to build a competing service;
• record or use other people's voices without their knowledge, or enter other people's personal data;
• damage Parlette, its servers or other users, for example with viruses or cyberattacks;
• infringe other people's rights, such as copyright, trademarks and privacy.

You must also comply with the terms of the services you use to reach Parlette, such as the store and the contract with your mobile operator.

If you don't follow these rules we may take action as explained in section 11.

11. Reports, moderation and restrictions

11.1 How to report

• For AI replies, flashcard example sentences and pop-up translations, use "Report" in the app.
• For a player name in the leaderboard, press and hold the name and tap "Report".
• For other content that seems illegal to you or contrary to these Terms, for example a name you saw in a game, write to support@parlette.app. Say what you are reporting and where you saw it, why you think it is illegal or contrary to the Terms, your name and your email, and confirm that you are reporting in good faith (DSA, art. 16). Name and email are not needed if you are reporting child sexual abuse.
• For reports by email, we confirm that we have received them. A person examines the report, then we tell you what we decided and how you can challenge it. We usually reply within 7 days.

11.2 What we can do

If content or behaviour breaks the law or these Terms, we may take one of these measures, depending on how serious it is:

• remove or change the content, for example a player name;
• remove points or exclude from the Challenge leagues;
• block a feature, for example the Challenge or the chat;
• suspend the account for a period;
• close the account, if the case is serious or repeated.

AI replies go through the providers' safety filters and the instructions we give the model. For player names there is a list of banned words. A player name reported by 3 people is hidden automatically and appears as "Player" with a number, until the person who chose it picks another one. Suspending or closing an account is always decided by a person at Univapp: we don't use automated decisions.

We tell you the decision, the reason, the rule it is based on, whether it was taken automatically and how you can challenge it (DSA, art. 17). We don't do this only when the law or an authority forbids us to.

If we become aware of a possible criminal offence that threatens someone's life or safety, we report it immediately to the competent authorities (DSA, art. 18).

11.3 How to challenge a decision

Reply to our email or write to support@parlette.app within 6 months of the decision. A person reviews the decision and replies to you. You can always go to court as well.

12. Intellectual property and content

12.1 Parlette's content

The app, the website, the Parlette name and logo, the grammar texts, the examples, the dictionary, the example sentences, the Challenge words, the pronunciation audio, the graphics and the software belong to Univapp or to those who have licensed them to us, to the extent the law protects them. Some of this content was prepared with the help of AI.

We give you a personal, non-exclusive and non-transferable licence to use Parlette for your own study, on devices you own or control, in compliance with these Terms and the store's rules. Without our permission you may not copy, sell, distribute or publish Parlette's content, except where the law allows it.

Parlette also uses open-source components and open data, which remain subject to their own licences. The dictionary uses, among others, data from Google Books Ngram (CC BY 3.0 licence) and Wikidata (CC0). The list is on the dictionary's Sources screen and at parlette.app/licenses.txt.

12.2 Your content

Your content is what you put into Parlette: saved words, messages, transcripts of voice notes and calls, level test answers, reports and the names you use in the Challenge. It remains yours. We don't keep the audio of your voice.

You give us permission to use it only to make Parlette work and keep it secure. This means storing it, showing it to you, sending it to the providers needed for the feature you are using (for example the AI), showing your name and points to other Challenge players and examining reports. The permission is free of charge and also covers the providers outside the European Union described in the Privacy Policy. It ends when you delete the content or your account, subject to the technical times and legal obligations set out in the Privacy Policy.

We don't use your content to train AI models. Our AI providers can't either: their contracts and the settings we have chosen rule it out.

You are responsible for what you write or say. Don't enter content you don't have the rights to, or other people's personal data.

If you send us ideas or suggestions, we may use them to improve Parlette without owing you anything.

13. Availability, updates and guarantee

13.1 Availability

We try to keep Parlette running at all times, but there may be interruptions for maintenance, updates or problems with the network or providers, for example the AI or voice providers. When we can, we notify you before long scheduled interruptions. If an interruption stops Parlette from working as promised, the legal guarantee applies (section 13.3).

13.2 Updates

We update Parlette to fix bugs, improve security and add or change features. Updates come through the store. Those needed to keep Parlette secure and compliant are free, and we provide them for the whole duration of your subscription; what's new in each version is in the release notes on the App Store and Google Play.

If you don't install an update that we told you about, after we explained how to install it and what happens if you don't, part of the app may not work. In that case we are not responsible for a defect caused solely by the missing update.

13.3 Legal guarantee of conformity

On paid plans you have the legal guarantee of conformity for digital services (arts. 135-octies and following of the Consumer Code). For the whole duration of the subscription, Parlette must work as described in these Terms and as can reasonably be expected from an app of this kind.

If there is a defect, write to us at support@parlette.app. You are entitled to have it fixed within a reasonable time and at no cost. If we don't fix it, or if the defect is serious, you can ask for a price reduction or end the contract. For a minor defect you can ask for the reduction, but you can't end the contract. If you end the contract, you are entitled to a refund of the part of the price for the period in which Parlette did not work and for the remaining period. On Google Play we refund you ourselves from the Play Console (section 7.9). On the App Store, refunds are made by Apple: we help you request it.

This guarantee cannot be excluded or reduced by contract (art. 135-vicies bis of the Consumer Code).

13.4 Changes to the service

Parlette changes over time. We may modify features, content, limits or providers for a valid reason: to improve it, for technical or security reasons, to comply with the law or store rules, or because a provider changes. Changes cost you nothing and we explain them clearly.

If a change makes the use of your paid plan worse in a way that is more than minor, we notify you by email at least 30 days in advance, telling you what changes and when. You can end the contract free of charge within 30 days of the notice, or of the change if it comes later, and get a refund of the part paid for the remaining period (art. 135-vicies semel of the Consumer Code). You don't have this right if we let you keep using the service as it was, at no extra cost.

The limits of the Free plan may also change. In that case we notify you in the app or by email at least 30 days in advance.

13.5 If Parlette closes down

If we decide to close Parlette, we notify you at least 60 days in advance. We make sure subscriptions no longer renew: on the App Store we remove them from sale, on Google Play we cancel them ourselves. You are entitled to a refund of the part paid for and not used (section 7.9): on Google Play we refund you ourselves, on the App Store refunds are made by Apple and we help you request it. Before the closure you can ask us for a copy of your data.

14. Liability

• We are liable to you under Italian law and the Consumer Code. These Terms do not reduce the rights you have as a consumer.
• We do not exclude or limit our liability for wilful misconduct or gross negligence (art. 1229 of the Italian Civil Code), for personal injury and in the other cases where the law does not allow it.
• We are also responsible for the providers we use to deliver Parlette to you, such as the AI and voice providers (art. 1228 of the Civil Code).
• In other cases we are liable for damage that is the direct consequence of our failure to perform and that was foreseeable when you accepted the Terms (arts. 1223 and 1225 of the Civil Code).
• We are not liable for damage that does not depend on us, for example a fault in your phone or your connection, or events we could neither control nor avoid.
• If you breach these Terms or the law, you are liable for the damage you cause, under the general rules.

15. Account deletion and closure

15.1 If you delete your account

You can delete your account whenever you like, free of charge:

• in the app: Profile → Delete account → confirm;
• if you no longer have the app: follow the instructions at https://parlette.app/en/elimina-account or write to support@parlette.app from your account email, saying how you sign in (Apple, Google or email). Before deleting, we ask you to confirm at that address. If you use Apple's "Hide My Email", write to us from any address and tell us the Apple one (it ends with @privaterelay.appleid.com). We send a confirmation request to that address, and Apple forwards it to your real email.

On Google Play, when you delete your account we cancel the renewal ourselves. If the cancellation fails, the app tells you and takes you to your Google Play subscriptions. On the App Store you must cancel yourself: deleting your account does not stop payments. That's why, before you confirm, the app takes you to Apple's subscriptions page.

Deleting your account is not a withdrawal and on its own does not trigger a refund. If you want to withdraw or ask for a refund, do it first, as explained in sections 7.8 and 7.9. In the first 14 days after subscribing, before you confirm the deletion, the app asks whether you also want to withdraw.

Together with the account, your profile, languages, progress, saved words and counters are deleted, and they cannot be recovered. When you confirm, we delete the account immediately and at the end you see "Account deleted". Some data remains for a short time in technical logs or because of legal obligations. Your purchase history stays with Apple and Google. Times and details are in the Privacy Policy.

Before deleting your account you can ask us for a copy of your data (Privacy Policy).

15.2 If we suspend or close your account

We may suspend or close your account if:

• you breach these Terms seriously or repeatedly, in particular sections 9 and 10;
• you use Parlette in a way that is illegal or dangerous for other people or for the service;
• you are under 18;
• an authority asks us to or the law requires it.

We notify you first and give you a chance to respond. If we have to act immediately, for example to protect other people or the security of the service, we do so and then explain why. We always tell you the reason and how to challenge the decision (section 11.3), except when the law forbids us to.

Closure for inactivity is explained in section 4.

15.3 What happens to the subscription

If we close your account through no fault of yours, you are entitled to a refund of the part of the subscription paid for and not used (section 7.9). On Google Play we refund you ourselves. On the App Store, refunds are made by Apple: we help you request it. If we close it because of a serious breach on your part, the subscription no longer renews and you are entitled to a refund of the part paid for and not used, minus any damage you caused us that we can prove.

In any case we stop renewals: on Google Play we cancel the subscription ourselves. On the App Store we can't do that, so we explain how to cancel.

16. Changes to these Terms

We may change these Terms for a valid reason: new features, changes in the law or store rules, new providers, security, or to make them clearer.

• If the change is important, we notify you by email or in the app at least 30 days in advance and explain what changes.
• If you don't agree, before the change takes effect you can delete your account and cancel your subscription at no cost.
• If the change makes your paid plan worse, section 13.4 also applies: you can end the contract and get a refund of the remaining part. Price changes follow section 7.7.
• If you keep using Parlette after that date, the new Terms apply.
• Small corrections, such as typos or contact details, apply from when we publish them.

At the top of this page you'll always find the version and the date of the last update.

17. Complaints, governing law and courts

17.1 Complaints

To make a complaint, write to support@parlette.app and tell us what happened. We reply within 15 days. For payments and refunds you can also contact Apple or Google.

We are not a member of any alternative dispute resolution (ADR) body. If your complaint is not resolved, we tell you by email which ADR body is competent and whether we are willing to use it.

You can also ask a consumer association for help or, if you live in another European Union country, the European Consumer Centre in your country. About personal data, you can lodge a complaint with the Garante per la protezione dei dati personali, the Italian data protection authority (garanteprivacy.it), as explained in the Privacy Policy.

17.2 Governing law

These Terms are governed by Italian law. If you habitually live in another country, you also keep the protections of that country's law that a contract cannot take away (Regulation (EC) 593/2008, "Rome I", art. 6).

17.3 Competent court

For disputes with a consumer, the court of the place where the consumer resides or is domiciled decides, if that place is in Italy (art. 66-bis and art. 33, paragraph 2, letter u, of the Consumer Code). If you live in another European Union country you can bring a case before the courts of your country, and we can bring a case against you only there (Regulation (EU) 1215/2012, arts. 17 and 18).

18. Final provisions

• If any part of these Terms is not valid, the rest continues to apply.
• If for a time we don't enforce a rule, it doesn't mean we give it up.
• We may transfer this contract to another company, for example if Parlette passes to another business, only if your protections stay the same. We notify you first and, if you don't agree, you can delete your account and cancel your subscription. You, however, cannot transfer your account to anyone else.
• If a sentence in these Terms can be understood in more than one way, the meaning most favourable to you applies (art. 35 of the Consumer Code).
• These Terms are written in Italian and translated into English, French, German and Spanish. All versions are equally valid: if there is a difference, the one most favourable to you applies.
• We write to you at your account email or in the app. You can write to us at support@parlette.app.

19. If you use Parlette on iPhone or iPad

On the App Store these Terms are also Parlette's licence agreement. If you download Parlette from the App Store, the following also applies.

1. These Terms are an agreement between you and Univapp Srl, not with Apple. Univapp, not Apple, is solely responsible for Parlette and its content. These Terms do not contain usage rules that conflict with the Apple Media Services Terms and Conditions.
2. The licence to use Parlette is limited and non-transferable. It applies to Apple products that you own or control, as permitted by the usage rules in Apple's terms. Parlette may also be used by other accounts associated with the purchaser through Family Sharing or volume purchasing, where enabled.
3. Univapp is responsible for the maintenance and support of Parlette. Apple has no obligation to provide any maintenance or support.
4. Univapp is solely responsible for any warranties on Parlette, including those provided by law, unless validly disclaimed. If Parlette fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to Parlette. Any other claims, losses, liabilities, damages or costs relating to a failure to conform are Univapp's responsibility.
5. Univapp, not Apple, is responsible for addressing any claims by you or third parties relating to Parlette or its use. These include: (a) product liability claims; (b) claims that Parlette fails to conform to any legal or regulatory requirement; (c) claims arising under consumer protection, privacy or similar legislation. These Terms do not limit Univapp's liability beyond what the law allows.
6. If a third party claims that Parlette, or your possession and use of it, infringes their intellectual property rights, Univapp, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
7. You declare that you are not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a "terrorist supporting" country, and that you are not listed on any US Government list of prohibited or restricted parties.
8. For questions, complaints or claims about Parlette: Univapp Srl, Via Orfeo Mazzitelli 140, 70124 Bari (BA), Italy; email support@parlette.app; phone +39 366 920 9717.
9. When you use Parlette you must also comply with the terms of the third-party services you use to access it, such as the contract with your mobile operator.
10. Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept them, Apple will have the right, and will be deemed to have accepted the right, to enforce them against you as a third-party beneficiary.

20. If you use Parlette on Android

If you download Parlette from Google Play, the Google Play Terms of Service and Google's rules on payments and refunds also apply. We are responsible for the Parlette service.

Withdrawal form

If you want to withdraw (section 7.8) you can use this form, but you don't have to. You can also use the store's procedure or write to us at support@parlette.app. This is the model form of the Consumer Code (Annex I, part B).

(complete and return this form only if you wish to withdraw from the contract)

• To: Univapp Srl, Via Orfeo Mazzitelli 140, 70124 Bari (BA), Italy; email support@parlette.app; PEC univappsrl@pec.it
• I/We () hereby give notice that I/We () withdraw from my/our () contract of sale of the following goods ()/for the provision of the following service (*)
• Ordered on ()/received on ()
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is notified on paper)
• Date

(*) Delete as appropriate.